Q: How can I change my password?
A: Please contact the Customer Support Center.
Q: What should I do if I forget my password?
A: Please contact the Customer Support Center.
Q: I forgot my registered email address!
A: Please contact the Customer Support Center.
Q: Where can I check my personal information?
A: You can check your personal information through the "My Page" menu on the member page.
Q: When should I submit the identity verification documents?
A: Please submit the identity verification documents before making a withdrawal request. Please note that failure to complete the account authentication process will result in automatic withdrawal failure.
Q: What documents are required for submission?
A: For account authentication (identity verification), we accept your identification documents via email and review them for authentication.
Q: Can I change my display name?
A: Yes, you can change it through the "My Page" menu on the member page.
